Privacy Policy

Last updated: July 2026

This Privacy Policy explains how SurgentPro, a product of Ecom Surgent, operated by Stradix Ventures LLC FZ (United Arab Emirates), collects, uses, and protects information when you use our website, tools, classes, and consultations (collectively, the "Service").

1. Information We Collect

  • Account information: your email address and name when you sign up or make a purchase.
  • Payment information: processed securely by Stripe. We do not store your card details on our servers.
  • Tool usage data: the inputs you submit to our AI tools (product URLs, ad copy, creatives, store URLs, etc.) and the results generated, stored in your account so you can revisit them.
  • Communications: messages you send us and support requests.

2. How We Use Your Information

  • To provide, operate, and maintain the Service and your account.
  • To process payments, subscriptions, class bookings, and consultation bookings.
  • To send transactional emails (booking confirmations, receipts, password resets, account notices).
  • To improve our tools and respond to your requests.

We do not send marketing emails to your account without your consent, and we do not sell your personal data.

3. Third-Party Processors

We rely on a small number of trusted providers to run the Service:

  • Stripe — payment processing for subscriptions, classes, and consultations.
  • AI providers (including Anthropic and other model providers) — powering the analysis performed by our AI tools. Inputs you submit to a tool may be transmitted to these providers to generate results.
  • Email and hosting infrastructure — for delivering emails and running the Service.

4. Data Security

We use industry-standard measures to protect your data, including encryption in transit, access controls, and secure managed infrastructure. No system is perfectly secure, but we take reasonable steps to protect your information.

5. Data Retention

We keep account and usage data for as long as your account is active. You can request deletion of your account and associated data at any time by emailing us.

6. Your Rights

You may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us using the email below.

7. Contact

For privacy questions or requests, contact us at team@stradixventures.com.