Term Conditions

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Welcome to Ecom Surgent! These Terms of Service (“Terms”) govern your use of our website, www.ecomsurgent.com (the “Site”), and all related services, including our e-commerce courses, ready-to-launch stores, sourcing services, LLC formation, and any other products or services we offer (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the Site or use any Services.

 

1. General Conditions

 

1.1. Eligibility: By using our Services, you represent that you are at least 18 years of age or have the legal capacity to enter into a binding agreement.

1.2. Account Responsibility: You are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3. User Conduct: You agree to use the Services for lawful purposes only. You will not use the Site to:

  • Transmit any content that is unlawful, harmful, or fraudulent.
  • Violate any intellectual property rights.
  • Interfere with or disrupt the security or integrity of the Services.
  • Engage in any form of harassment or spam.

 

2. Our Services

 

2.1. E-commerce Courses & Training:

  • Access: When you purchase a course, you are granted a non-exclusive, non-transferable license to access the course content for your personal, non-commercial use.
  • Content: The course content, including videos, documents, templates, and assignments, is for educational purposes only. You agree not to copy, reproduce, distribute, or share the content with any third party.
  • Mentorship: Mentorship and WhatsApp support are provided as part of certain paid courses. This support is intended for guidance and practical assistance, not as a guarantee of financial success.
  • No Guarantees: We provide strategies and guidance, but we do not guarantee specific results, sales, or income. Your success depends on your own efforts, market conditions, and business acumen.

2.2. Ready-to-Launch Shopify Stores:

  • Ownership: Upon purchase, you will receive full ownership and control of the Shopify store.
  • As-Is Condition: The store is sold “as-is” with the features and products specified in the product description. While we ensure everything is configured and tested, you are responsible for managing the store, its performance, and legal compliance once transferred to you.
  • Customization: Any further customization, product sourcing, or theme redesign will be treated as an add-on service.

2.3. Sourcing Services:

  • Service Scope: We provide product research, supplier vetting, and inventory order handling. Our role is to facilitate the connection between you and the supplier and manage the logistics on your behalf.
  • Product Quality: We perform quality checks on samples and orders, but we are not the manufacturer. We are not liable for manufacturing defects or product-related issues that arise after delivery.
  • Inventory Risk: The risk of inventory is transferred to you upon delivery. You are responsible for sales, marketing, and managing the inventory after it is received.

2.4. U.S. LLC Formation:

  • Service Scope: We assist with the administrative process of forming a U.S. Limited Liability Company (LLC) based on the state of your choice. We handle the submission of legal documents, EIN registration, and virtual bank account setup.
  • Legal Advice: We are a business services provider, not a law firm. The information provided is for administrative assistance and does not constitute legal, financial, or tax advice. You are responsible for consulting with legal or tax professionals regarding your specific business and tax obligations.
  • Information Accuracy: You are responsible for providing accurate and complete information required for the formation process. We are not liable for any delays or issues arising from inaccurate information provided by you.

2.5. eBay Business Setup:

  • Service Scope: We help you create and optimize your eBay seller account and listings based on our expertise.
  • Account Compliance: You are responsible for adhering to eBay’s own terms of service and policies. We are not responsible for any actions taken by eBay against your account, including suspensions or restrictions, due to your conduct.

 

3. Payments, Refunds, and Cancellations

 

3.1. Payment: All payments for Services must be made through the payment methods available on our Site. You agree to pay all fees and applicable taxes associated with your purchases.

3.2. Refund Policy:

  • Courses: Due to the digital nature of our courses and the immediate access to proprietary content, all sales are final and non-refundable. We offer free introductory courses to help you evaluate our teaching style before committing to a paid program.
  • Ready-to-Launch Stores: Once a store has been transferred to your ownership, the sale is final and non-refundable.
  • Services (Sourcing, LLC, etc.): Once we have begun the administrative work for a service, a refund may not be possible. Any refund requests will be reviewed on a case-by-case basis and are subject to our sole discretion. We reserve the right to charge a processing fee for any cancellations or refunds.

 

4. Intellectual Property

 

All content on the Site, including text, graphics, logos, videos, and course materials, is the property of Ecom Surgent or its licensors and is protected by copyright and other intellectual property laws. You may not use any content from our Services without our express written permission.

 

5. Disclaimers and Limitation of Liability

 

5.1. Disclaimer of Warranties: The Services are provided “as is” and “as available,” without any warranties of any kind, either express or implied. We do not warrant that the Services will be uninterrupted, error-free, or secure.

5.2. Limitation of Liability: In no event shall Ecom Surgent, its affiliates, or its partners be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business, arising from your use of the Services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of these Terms shall not exceed the amount you paid to us for the Services in the 12 months preceding the claim.

 

6. Indemnification

 

You agree to indemnify, defend, and hold harmless Ecom Surgent and its employees, agents, and partners from and against any and all claims, liabilities, damages, losses, and expenses, including legal fees, arising out of your use of the Services, your violation of these Terms, or your violation of any third-party rights.

 

7. Governing Law and Dispute Resolution

 

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of law provisions.

Any disputes arising from these Terms will be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in Lahore, Pakistan.

 

8. Changes to the Terms

 

We reserve the right to update or modify these Terms at any time without prior notice. The “Last Updated” date at the top of this page will be revised to reflect the changes. Your continued use of the Services after any changes indicates your acceptance of the new Terms.

 

9. Contact Information

 

If you have any questions about these Terms, please contact us at:

Ecom Surgent